As a new CareSmartz360 customer, you will work closely with an Implementation Project Manager to help you plan for the transition and ensure that you have a site that is best configured to meet your unique business needs, allowing you to seamlessly and successfully run your business.
As part of your implementation, your Implementation Project Manager will connect you with our live training for both your clinical and administrative staff, with the goal of making you a CareSmartz360 expert from day one of using your live site.
As you begin to work in your live CareSmartz360 site, you will have access to our world-class Customer Service team as well as our online training portal, filled with user guides and video tutorials that cover all aspects of our product.
CareSmartz360 Customer Service team is available via both phone and e-mail, the cost of which is included in your monthly subscription. As a CareSmartz360 customer, Support is available to provide information and assistance to every member of your team. Customers can reach us by calling (855) 266-7711 Monday-Friday from 8:00am to 6:00pm ET, or via e-mail at firstname.lastname@example.org.
Our highly trained and experienced Support team can assist you with:
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Mathiew Newport holds more than a decade of experience in home care business. He is the owner and CEO of True Companion Care and utilize the capabilities of Caresmartz technology to stay updated and monitor his business performance in real-time.
In this video, Mathiew talked about his experience with Caresmartz, and how the software has helped in managing his home care business in the most productive ways. Home care agency owners are quite excited about the opportunity to collaborate with CareSmartz360, as it will allow them to create culturally relevant programs. They are always looking for new challenges that could put their experience to good use, and Mathiew Newport is no exception.