- Posted by Lisa
- January 25, 2021
Are you having a hard time retaining caregivers?
- Scheduling conflicts
- Personality mismatch
- Work-life imbalance
- Rigid work environment
- No scope of learning and growth
- Unfavorable company policies
- Too much manual labor
- Using outdated technology
- No opportunity for extra income
It’s not the only way your agency is coming across such diverse reasons that influence your caregiver’s decision to leave the job.
Caregiver retention is a big problem for home care agencies.
For home care agencies, the process of recruiting and retaining caregivers is an ongoing challenge. The turnover rate of caregivers is up to 20% per year, which means that an agency could lose about one-fifth of its workforce in just one year. This costs the company money and affects care quality because it takes time to find new caregivers who have the appropriate qualifications and experience levels.
A good read: The Caregiver Retention Strategy that Always Works.
A good caregiver is an invaluable asset, but it is also very expensive to replace.
Home care providers know that they must do everything possible to retain their best employees in order to provide quality service for their clients. The caregiving industry is full of talented and compassionate individuals who are dedicated to providing care to those in need. Home care businesses can reduce caregiver turnover by providing necessary support, skills enhancement training, and opportunities for growth and benefits to their staff, to increase retention rates.
Factors contributing towards caregiver turnover
Great home care agencies recognize the labor of their fantastic workers. But there’s a problem: they leave the caregiving profession because they feel overworked, underpaid, or not respected. To help these professionals stay in the workforce, it’s important to offer them good benefits such as paid time off, flexible schedules, and work-life balance programs. Some employers offer more flexible scheduling options which can also keep employees satisfied and happy with their work schedule; this helps retain them as well.
Many caregivers may feel like they are not in the right place of work or there is no job satisfaction. This could be because of personality conflicts with their co-workers or their boss, which causes them to want to look for another position. Some employees might find it difficult to be around people all the time in a medical environment and this could cause them to turn in their resignation. For a caregiver to feel like they’re doing something worthwhile, job satisfaction is very important which can prevent turnover. If employers can help keep employees satisfied, that will lead to success.
Life Changes Being constantly surrounded by sickness may be draining for many caregivers-though it shouldn’t deter anyone from pursuing employment in the field of caregiving!
Top Tips to Reduce Caregiver Turnover
But what are some ways a home care agency can reduce caregiver churn rates?
While there is no one-size-fits-all solution to this problem, there are certain strategies when implemented can yield positive results. Here are some top tips that worked for agencies in retaining caregivers:
- Listen to your caregivers and find out what would make them happier at work
- Provide competitive wages and benefits packages so your employees don’t have to look elsewhere for jobs
- Communicate in their language and offer opportunities to provide care services to those speaking the same language
- Make sure that the working conditions are satisfactory and scope of accepting additional shifts
- Upskill care providers with training and equipping them with technology solutions to make their work easier
- Ensure that employees feel satisfied by providing plenty of opportunity for feedback.
Train to achieve success
While in the past, training was merely a formality, it is now an absolute must in the world of home care. Providing caregivers with good training will make all the difference in their confidence and performance. Skills like: elderly safety, taking care of bath and hygiene, preparing the meal, handling chronic illnesses and sensitive conditions with compassion, are only some of the areas that a caregiver needs to know to perform his or her duties well.
A good read: Caregiver Training Checklist for Home Care Agencies
Gear up with technology solutions
Paper timesheets can be a huge drain of time and manual efforts. Assistance in filling out routine paperwork and making trips to deliver them is lost time that could be spent with clients. An electronic visit verification system can help take the burden of all your caregivers by automating administrative tasks. This frees up more time to spend on what matters most — care for your patients.
To help with real-time visibility and communication, allow your caregivers to clock-in and clock-out from the caregiver portal by using the various tools that fit the bill. If they have smartphones, an app is an excellent option, as they’ll gain real-time information on daily appointments, scheduled visits, care plan, and get help when they need it.
Reward to motivate
If your caregiving workforce is tired of doing their job, they will stop doing it. If you want them to stick around, offer rewards for good performance and exceptional efforts. A great way to do this is with an incentive program. These programs can keep employees motivated and even boost their job satisfaction. The best way to create an incentive program that’s right for your workforce is to study them and establish what motivates them. Some people work better when offered cash, whereas others prefer a complimentary spa day.
Caregiver satisfaction is as important as client satisfaction
How do you measure caregiver satisfaction? Since numbers don’t lie, an extensible employee satisfaction survey is a handy tool to gauge satisfaction levels and implement changes that give employees exactly what they want. If caregivers give advice or have any reasonable requests, do everything in your power to work with them. They’ll appreciate the opportunity to provide feedback and will be happy to see the changes being made to promote trust and inspire everyone to do their best work. Also, keeping your surveys anonymous will assist in to getting honest feedback.
Caregiver retention is a continuous challenge for every agency – no matter big or small. While we have listed a few of our top tips here to help you retain caregivers, there are many more that may work wonders for one agency while some may need a different set of approaches and strategies. Improvements in caregiver retention is a gradual process, it may not yield results instantly. Keep putting in your efforts, manage one thing at a time, and be patient, you will be rewarded!